Problems with drag and drop can be due to a number of reasons. We recommend trying the following:
1. Try uploading in Mozilla Firefox (www.mozilla.com), a free open-source browser. It provides enhanced capabilities over Internet Explorer, can solve Java issues, and will provide the best Box.net experience. If you’re new to Mozilla, visit www.mozilla.com to download Firefox.
2. Restart your computer. Occasionally, one-time issues may prevent Java from functioning correctly, and a restart may solve these problems. Make sure to accept the drag and drop applet once you restart and attempt the upload again.
3.Install the latest version of Java. The Box.net drag and drop applet requires Java version 5. To upgrade to the latest version of Java, visit Sun Microsystems at: www.java.com/getjava/
4. In 'Settings' click the side link 'Upload Settings'. Under, "Drag and drop type", select "Compatibility."
1. Try uploading in Mozilla Firefox (www.mozilla.com), a free open-source browser. It provides enhanced capabilities over Internet Explorer, can solve Java issues, and will provide the best Box.net experience. If you’re new to Mozilla, visit www.mozilla.com to download Firefox.
2. Restart your computer. Occasionally, one-time issues may prevent Java from functioning correctly, and a restart may solve these problems. Make sure to accept the drag and drop applet once you restart and attempt the upload again.
3.Install the latest version of Java. The Box.net drag and drop applet requires Java version 5. To upgrade to the latest version of Java, visit Sun Microsystems at: www.java.com/getjava/
4. In 'Settings' click the side link 'Upload Settings'. Under, "Drag and drop type", select "Compatibility."
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Do you still have questions? Email us! Or, call Box Support at 1-877-BOX-6736
