It appears that your firewall may be blocking Box.net or you are encountering an error.

Please contact your IT administrator to configure your firewall to recognize all sub-domains of .box.net and .boxcdn.net. The ports that should be opened for these domains are 80 and 443.

If that does not resolve the issue, then please submit a support ticket at http://www.box.net/help.
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1. Please ensure that your web browser is either the latest version of Internet Explorer 7 (click here to download), Safari 3 (click here to download) or Firefox 3 (click here to download).

2. If you are able to see the ‘View: List’ or ‘View: Icon’ feature on the ‘All Files’ page please try toggling between these two views by clicking on them. If you are unable to see this feature please proceed to the next step.

3. Try clearing your browser’s cache (see instructions here). If this does not resolve your issue please proceed to the next step.

4. Try disabling or configuring your anti-virus, anti-spyware, firewall, or any other third-party software to recognize Box.net as a trusted site. If you are accessing Box.net from an office environment please contact your IT department for further assistance.

5. If you are still experiencing issues on your web browser after following the instructions in step four, we recommend trying to access your account from a different computer to isolate any potential computer issues. If you do not encounter the issue on another computer, then you will know that the first computer itself was causing the issue. If your issue persists, it is most likely that you are experiencing an issue with your internet connection.


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