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If that does not resolve the issue, then please submit a support ticket at http://www.box.net/help.
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What's new in your Box:

There are plenty of new and exciting features in your Box.net account!

  • New! Create Web-based Documents
    Now you can create task lists, notes, project documents, and any other kind of document online directly from Box.net!
  • New interface
    We've added a new sidebar. See who's collaborating on your shared folder, send a message, or change permissions all from one place
  • Enhanced user profiles
    Click on a name and see their profile page. View contact information and see what they're up to — uploads, downloads, discussions, and comments — from the folders.
  • Discussions
    Sick of email? Start a discussion with everyone in your shared folders.