Retail

In the retail industry, cutting operational costs and connecting global teams to improve productivity are keys to success. Retailers need an online file management and colloboration solution that is secure, reliable and easy-to-deploy. With Box Enterprise, retailers can quickly adapt to market changes and overcome the growing challenges of dispersed geographic teams--immediately impacting the bottom-line.

Circuit City's support department, FireDog, owned a large inventory of documentation and manuals that needed to be accessible by consumers. These documents, ranging from computer repair manuals to instructions for television installations, was stored securely on Box Enterprise. By adopting Box Enterprise as their preferred solution, FireDog was able to share documents and manuals using unique sharing links posted on their website. FireDog had complete control of their documents by applying variable permisions to each consumer.

As a result, consumers no longer needed to contact the support team directly for documentation, therefore reducing support claims. In addition, Circuit City was able to save costs by replacing their existing FTP and leverage branding opportunities by including their logo inside their Box Enterprise account.

“Box Enterprise is a complete solution for both internal and external collaboration. By using sharing links, customers were able to access important documentation related to their purchase. As a result, customers were able to bypass direct access to support, therefore reducing customer support inquiries by half.” - Circuit City

If your company is a Retailer and you would like to learn more about how Box Enterprise can meet your content and collaboration needs, please click here and we will contact you shortly.